Return and Exchange Policy

General information about returns and exchanges:

• All returns and exchanges should be communicated within 3 days after receiving items.
• All stock must be returned with original tags and labels also in new and original condition.
• If returned items are in used condition it will not be eligible for any exchange or refund.
• It is the customer's responsibility to track and trace his/her shipment after receiving the tracking code from our customer service team.
• The customer should sign the POD (Proof of Delivery) only after checking their order.

Additional information about returns and exchange:

In addition to our general terms, please see the following information specific to exchanges and returns for online purchases:

Exchanges:

As an example; if the customer has mistakenly ordered the wrong size or if the customer does not like the product received he/she can send a request via eBay or through our customer service email mentioned below.

We will work with you to get you a replacement product as soon as possible.

• All stock must be returned unworn and in new and original condition.
• The buyer has to pay the return shipping fee and the re-shipping fee of the replacement.
• As soon as the return has been received we will organize to ship you your replacement.

Please note the process of sourcing a new product for you may take up to 14 days.

Refunds:

• The online team are happy to co-ordinate a refund for you as long as our general terms and conditions about returns and exchanges (listed above) are met.
• In general, all approved refunds for stock sent back to the online department will be credited into your account within 2 working days after receipt of goods.
• We will also gladly refund you the cost of your original shipping if your item is deemed to be faulty or not as described on eBay.

If the information above has not been helpful please contact our customer service team for all returns and exchanges.
Email: brandsexcellence@gmail.com